Privacy Policy

1. Introduction

Welcome to CustomTBWear (also “we,” “us,” “our,” or “T & B Wear”). We are committed to protecting the privacy and security of the personal data we collect from you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://customtbwear.com), make purchases, or otherwise interact with us.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

a) Information You Provide to Us

  • Name
  • Email address
  • Postal/mailing address
  • Phone number
  • Billing and shipping information
  • Payment information (e.g. credit card or other payment method details)
  • Customization details (e.g. for custom apparel: sizes, designs, logos, text)
  • Account credentials (username, password)
  • Any other information you provide when contacting us, submitting forms, or corresponding with us

b) Information Collected Automatically

When you visit or interact with our website, we may collect certain information automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring URLs / pages that you visited before or after our site
  • Pages visited, time spent on pages, clickstream data
  • Date and time stamps
  • Cookies and similar tracking technologies

c) Information from Third Parties

We may receive personal information about you from third parties (for example, payment processors, shipping carriers, analytics providers, social login providers) when you use their services in connection with our operations.

3. Use of Your Information

We use your information for various business purposes, including:

  • To process and fulfill your orders (including shipping, payment, returns)
  • To communicate with you (order confirmations, status updates, customer service)
  • To improve, maintain, and develop our website, products, and services
  • To personalize your experience (product recommendations, content)
  • To detect and prevent fraud, unauthorized transactions, or security incidents
  • To enforce our terms, and protect our rights, property, or safety and that of others
  • To send you promotional materials, newsletters, offers, or marketing communications (if you have consented or where permitted by law)
  • To comply with legal obligations and respond to lawful requests by public authorities

4. Legal Bases for Processing (if applicable)

Depending on the jurisdiction applicable to you, we rely on one or more of the following legal bases to process your personal information:

  • Performance of contract: to process your orders and fulfill our obligations
  • Consent: when you give us permission (e.g., for marketing emails)
  • Legitimate interests: for fraud prevention, improving services, network security
  • Legal obligations: to comply with laws or respond to lawful requests

5. Sharing and Disclosure

We may share your personal information with:

  • Service providers and vendors (e.g. payment processors, shipping carriers, email service providers, web hosting, customer support) that help us operate and maintain the website and services
  • Business partners (in connection with joint promotions, offerings)
  • Professional advisors (lawyers, accountants)
  • Law enforcement or government authorities, when required by law or to respond to legal process
  • In connection with business transfers, such as a merger, acquisition, or sale of assets (with appropriate safeguards)

We require that third parties process your personal data in a manner consistent with this Privacy Policy and applicable laws.

6. Cookies, Tracking & Analytics

We use various technologies to collect and track information, including cookies, web beacons, tracking pixels, and other similar technologies. These help us:

  • Provide website functionality (e.g. remember your shopping cart)
  • Analyze usage and performance of our site
  • Serve relevant content and advertisements
  • Understand how users interact with our site

You can manage or disable cookies through your browser settings, but note that disabling certain cookies may affect the functionality of our site.

We may use third-party analytics services (e.g. Google Analytics) to help us understand website traffic and usage patterns.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

  • Access: request a copy of personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your data, subject to legal limits
  • Restriction: ask to limit how we process your data
  • Objection: object to certain processing (e.g. direct marketing)
  • Data portability: request a copy of your data in a commonly used format
  • Withdraw consent: withdraw consent for processing where the basis is consent

To exercise these rights, please contact us using the contact information in Section 10 below. We may need to verify your identity before complying.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When no longer needed, we will securely delete or anonymize your personal data.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure; we cannot guarantee absolute security.

10. International Transfers

As a global business, your personal data may be transferred to, stored at, and processed in countries other than your own (including the U.S. or other jurisdictions). When we transfer your data, we ensure appropriate safeguards (e.g. standard contractual clauses, encryption, or other measures) to protect your rights.

11. Children’s Privacy

Our services are not directed to individuals under the age of [13 / 16 / set appropriate minimum]. We do not knowingly collect personal information from minors. If we learn that we have collected personal data of a minor without appropriate consent, we will take steps to delete it.

12. Third-Party Links

Our website may contain links to other websites or services not operated by us. If you click on a third-party link, you are subject to that third party’s privacy policy. We have no control over and are not responsible for those external sites.

13. Updates to This Privacy Policy

We may update or change this Privacy Policy from time to time. The “Last Updated” date at the top will reflect when changes were made. Significant changes will be notified (via email or a notice on our website) before they take effect.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact:

T & B Wear / CustomTBWear

Address: 261 Old York Road, Suite 301, Jenkintown, PA 19046

Email: admin@tbwear.com

Phone: (866) 236-0494